Service Request Portal
Customers and assigned staff share one request status.
Across business typesScoped quoteproposed · scope and quote to confirm
View deliverables & requirements
For: IT support, maintenance and facilities teams
Business needs: Service requests.
Proposed scope only. This listing is not an available app, download, connected integration or service booking. Deliverables, access, compatibility, price and acceptance checks must be agreed before delivery.
- Input
- Customer issue and authorised customer reference
- Action
- Create a linked helpdesk request, route it to staff and show permitted progress
- Outcome
- Customers and assigned staff share one request status.
Delivery format: Web app / portal, PWA variant
Pricing model: Scoped quote. Proposed; availability, price and licence terms are agreed before delivery.
Approved data: Only the agreed fields and records from the existing business app; do not create a duplicate customer or order database by default.
Read, draft & action scope: Create a linked helpdesk request, route it to staff and show permitted progress
Approval before action: Record access and any write or approval permission must be defined per role before delivery.
Required integrations: Existing customer / business records.
Target platforms: EasyManageX. Support must be confirmed for the selected version and permissions.
- Target platforms and versions are unconfirmed until a scoped compatibility review.
- Issue intake
- Linked Helpdesk ticket
- Customer progress
- Documentation, handover and any post-delivery support must be agreed in the quote.
This is a proposed mini apps & portals scope. Availability, deliverables, dependencies, support and pricing are confirmed before delivery.
