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SUPERMARKETS & GROCERY ERP · MICROERP GUIDE

Customer Support.
Help & documentation.

Assign tickets, track response obligations and resolve escalations.

Sales & customerTicketsSLAsEscalations33 screens
Open Customer Support All Supermarkets & Grocery ERP guides
01 · GETTING STARTED

Open Customer Support in four steps.

  1. Sign in to Supermarkets & Grocery ERP. Use supermarkets-grocery.easymanagex.com/login with the account your organisation’s administrator created for you.
  2. Choose Customer Support. Pick it from your Supermarkets & Grocery ERP workspace, or go straight to supermarkets-grocery.easymanagex.com/support/dashboard. The same sign-in opens every MicroERP you have access to.
  3. Start from Agent Home. The left sidebar lists every screen, grouped the way this guide groups them below.
  4. Jump with search. Use Search anything (⌘ K) in the top bar to go to a screen or record. Help & docs in the top bar brings you back here.
02 · SCREENS

Every screen, by sidebar section.

33 screens in 6 sections. Each link opens the screen in your Supermarkets & Grocery ERP workspace; you see only what your role allows.

Home

Tickets

Operations

Knowledge

Insights

Quality

03 · ROLES & ACCESS

What you can see depends on your role.

Customer Support checks your role on every screen and action. If a screen from this guide is missing, or a button is unavailable, ask your organisation’s administrator to review your access to Customer Support. Your data stays inside your own organisation.

04 · GET HELP

Still stuck?

Contact supportTell us the MicroERP, the screen and what you expected.API referenceSigned-in API documentation for Customer Support.Other Supermarkets & Grocery ERP guidesEvery MicroERP in your workspace.Manuals & rolloutAccounts, organisations and handover guides.